Returns

Returns & refunds

60-day money-back guarantee

If the shade does not match or the product does not hold, contact us within 60 days of delivery for a full refund of the product price. You do not need to return an opened stick — a photograph is enough. We would rather you kept it or passed it on than paid to post a used cosmetic back to us.

Unopened returns

Unopened products can be returned within 30 days for a full refund including original shipping. Return postage is yours unless the item arrived damaged or we sent the wrong shade.

How refunds are processed

• Refunds go back to the original payment method.
• We process within 2 business days of approving the request.
• Your bank typically takes a further 3–5 business days to show it.

Subscriptions

Cancel at any time from your account with no call and no retention sequence. Cancelling stops all future charges. An order already dispatched cannot be cancelled, but it is covered by the 60-day guarantee above.

Damaged on arrival

Send a photograph within 14 days and we will replace it immediately. No return required.