Last updated 4 September 2026

60-day money-back guarantee

If PART LINE is not right for you, tell us within 60 days of delivery and we will refund the product price in full. You do not need to return the stick and you do not need a reason — email Hello-partline@outlook.com with your order number and we will process the refund to your original payment method, usually within 5 business days of our reply. The guarantee covers one order per customer.

Wrong or damaged items

If your order arrives damaged, or you receive the wrong shade or pack, email us a photo within 14 days of delivery and we will send a replacement at no cost, or refund you if you prefer. You will not be asked to return the item.

Orders that do not arrive

Every order ships tracked. If tracking has not moved for five business days, or the parcel is marked delivered but you do not have it, contact us and we will replace the order rather than open an investigation first.

Subscription orders

The guarantee applies to your first subscription delivery. Later deliveries can be skipped or cancelled before they ship from your account; a renewal that has already shipped can be refunded if unopened and returned within 14 days — we will send a prepaid label.

Change of mind after 60 days

Outside the guarantee window we accept returns of unopened product within 14 days of you contacting us; return postage is at your cost and the refund excludes original shipping.

Your statutory rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and consumers in the UK, EU, Canada and the United States keep their local statutory rights. Nothing in this policy limits them.

How refunds are paid

Refunds go back to the payment method used for the order. Card refunds can take 3–10 business days to show depending on your bank. Discount codes used on a refunded order are not reissued.

Questions: Hello-partline@outlook.com