PARTLINE
Real people, no chatbot in front of them. Shade advice, a parcel that has gone quiet, a refund, or a subscription you want moved — write to us and we will sort it.
Within one business day, Monday to Friday.
Quote your order number — it’s in your confirmation email and starts with #. It saves us a round trip.
Chasing a parcel or a refund? Shipping and Returns & refunds answer most of it in a few lines.
Welcome offer
Join the list and we'll email you a code that's yours alone — plus the shade guide, so you get the right one first time.
One email to get you started, then only when there's something worth sending. Unsubscribe any time.
Your code is on its way to . It works once, on any pack, and it's yours alone.
Nothing after a minute? Have a look in promotions or spam.
Cookies. We use essential cookies to run the shop, and, with your consent, analytics and marketing cookies to understand what works and show you relevant ads. Change your mind any time under Your Privacy Choices. Privacy policy.